Terms of service

Last Updated: May 2026

OVERVIEW

Welcome to AlchemyPaw.

The terms “we”, “us”, and “our” refer to AlchemyPaw, an independent online retailer operating from the Cyprus.

AlchemyPaw operates this website and online store (the “Services”), powered by Shopify, to provide products directly to customers.

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy:

If you do not agree to these Terms, you may not use the Services.

SECTION 1 – ELIGIBILITY

By using this website, you represent that:

  • You are at least 18 years old or the age of majority in your jurisdiction.
  • You are legally capable of entering into binding contracts.
  • Any information you provide is accurate and complete.

SECTION 2 – PRODUCTS & GLOBAL FULFILLMENT MODEL

AlchemyPaw operates using an international logistics and global fulfillment network model. Products offered on this website are managed, fulfilled, and shipped through third-party supply chain operators and international logistics partners. We partner with established global distributors to provide products directly to our consumers. All product descriptions, specifications, and images are provided for informational purposes only and may vary slightly due to manufacturing updates or display differences. We reserve the right to modify, discontinue, or limit product availability at any time.

SECTION 3 – ORDERS & ACCEPTANCE

Placing an order constitutes an offer to purchase.

We reserve the right to accept or decline any order at our discretion.

Orders are not considered accepted until payment has been successfully processed and you receive order confirmation.

We may cancel orders in cases including, but not limited to:

  • Pricing errors
  • Suspected fraud
  • Payment authorization failure
  • Product unavailability

SECTION 4 – PRICING & PAYMENTS

All prices are displayed in USD unless otherwise stated.

We accept payments via:

  • Visa
  • Mastercard
  • Shop Pay
  • Apple Pay
  • Other supported Shopify payment methods

Payments are securely processed through Shopify’s payment gateway.

We do not store full credit card details.

Prices do not include customs duties, import taxes, or other international fees unless explicitly stated.

Customers are responsible for any applicable customs or import charges.

SECTION 5 – SHIPPING & DELIVERY

Delivery times are estimates only and are not guaranteed.

International orders may require extended processing and shipping times.

We are not liable for delays caused by:

  • Customs inspections
  • International logistics
  • Carrier disruptions
  • Force majeure events
  • Events beyond our reasonable control

Once an order is transferred to the carrier, risk of loss passes to the customer.

If tracking confirms delivery to the address provided at checkout, responsibility transfers to the customer.

Full shipping details are available in our Shipping Policy.

SECTION 6 – RETURNS & REFUNDS

Returns and refunds are governed exclusively by our Refund Policy:

https://alchemypaw.com/policies/refund-policy

Customers agree that refund eligibility, return conditions, and processing times are determined according to that policy.

SECTION 7 – INTELLECTUAL PROPERTY

All content on this website, including logos, images, text, design elements, and branding, is the property of AlchemyPaw or its licensors.

Unauthorized use, copying, distribution, or reproduction is strictly prohibited.

SECTION 8 – DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law:

All products and services are provided “as is” and “as available.”

We disclaim all express or implied warranties, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement

We do not guarantee uninterrupted or error-free service.

Some jurisdictions do not allow certain disclaimers; in such cases, limitations apply only to the maximum extent permitted by law.

SECTION 9 – LIMITATION OF LIABILITY

To the fullest extent permitted by law:

AlchemyPaw shall not be liable for any indirect, incidental, special, punitive, or consequential damages.

In no event shall our total liability exceed the amount paid by you for the product giving rise to the claim.

SECTION 10 – FRAUD PREVENTION

We reserve the right to:

  • Cancel suspicious transactions
  • Refuse service
  • Block access
  • Report fraudulent activity

Fraudulent chargebacks or payment disputes may result in account restrictions and further action.

SECTION 11 – FORCE MAJEURE

We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Government actions
  • International trade disruptions
  • Transportation failures
  • Supply chain interruptions

SECTION 12 – DISPUTE RESOLUTION & ARBITRATION

Any dispute arising from or relating to these Terms or the Services shall be resolved through binding arbitration on an individual basis.

You waive the right to participate in class actions or class-wide arbitration.

Arbitration shall be conducted in accordance with applicable arbitration laws in the Republic of Cyprus.

Nothing in this section prevents either party from seeking relief in small claims court where permitted by law.

SECTION 13 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to conflict of law principles.

Any legal proceedings shall be brought exclusively in the courts of Cyprus.

SECTION 14 – SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 15 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

Continued use of the website constitutes acceptance of updated Terms.

SECTION 16 – CONTACT

AlchemyPaw
Email: info@alchemypaw.com